Frequently Asked Questions

To set up a new utility account, please contact us by telephone at 780-835-4903 or by email at utility.billing@mdfairview.ab.ca. You will be required to provide your name, service address, and preferred billing method.

Please notify the Municipality as soon as possible by telephone or email. You will be required to provide your move-out date and a forwarding address for the final bill.

The rates are set by council every year in the Fees and Rates Bylaw.

Changes are implemented at the effective date specified in the Bylaw which, for 2025, was June 1^st.  Notification of such changes is provided by mail to each residence. 

Your utility bill includes the following services:

• Water Usage: Charges for the supply of clean, treated water to your home or business, based on the amount of water you use.

• Capital Replacement Fee: A monthly fee used to fund the long-term maintenance and replacement of essential infrastructure, such as water lines, sewer systems, and other utility-related assets.

• Sewer Services: Covers the collection and treatment of wastewater from your property, ensuring it is safely processed and discharged in compliance with environmental regulations.

• Garbage Pickup: Provides for the regular collection and proper disposal of household waste.

Utility bills are typically sent out within the first week of each month and are due on the last day of the month. Billing is for the previous month’s usage. 

Please contact the Municipality if you require a reprint of your utility bill.

Note: Not receiving a bill does not exempt you from your responsibility to make payment or from any applicable late fees. You are obligated to ensure that your utility bills are paid by the due date.

A late payment penalty of 4.5% is applied to the overdue balance on the 1^st of every month. Continued non-payment may result in disconnection or transfer to property tax roll. 

Yes, you may request to have your water service shut off. A Utilities Operator will be dispatched to disconnect your water service and $50 disconnection fee will be added to your next utility bill.

If you wish to reconnect the service in the future, you must contact the Municipality and schedule a reconnection—a $50 reconnection fee will apply.

Note: Even with water service disconnected, you will still be responsible for payment of the capital replacement fee, as well as charges associated with sewer and garbage services. 

Utility bill increases may be due to rate changes, seasonal usage, additional services, penalties, or other factors. If you would like more information, please contact the Municipality — we’re happy to provide a detailed breakdown of your bill.

If rates have changed, a notice will be sent to all residents at least 30 days prior to the change taking effect.

If you suspect a leak, it is your responsibility to locate and address the issue on your property. The Municipality can assist by performing a detailed meter reading for a fee of $250 or by temporarily disconnecting your water service while repairs happen. If water service disconnection is required, you will be responsible for payment of a $50 disconnection fee and a $50 reconnection fee upon resumption of water service. 

In the event that you experience a water or sewer emergency after hours, contact our Utilities Operator by telephone at 780-835-8795.

If you believe there is an issue with your water meter, please contact the Municipality.

Meters can occasionally stop working, and we routinely monitor them to ensure they remain accurate and reliable. If a meter stops working due to normal wear or internal failure, the Municipality will cover the cost of replacement. However, if a meter is damaged due to tampering or user error, a replacement fee will apply as established in the Fees and Rates Bylaw.

Please ensure that your garbage at the curb by 7:00 AM or you are at risk of missing collection. Your garbage may not be collected at the same time every week as unforeseen circumstances may delay or speed up collection.

Check that your bins were out by 7:00 AM, not overloaded and not blocked. If you're unsure as to why your garbage collection was missed, please contact the Municipality.  

If your bin is missing or has been damaged, please contact the Municipality by telephone or email. 

Repair or maintenance of bins (ie. lid replacement, cracked bin, wheel replacement) will be completed at no cost. However, if a bin is non-repairable or missing and must be replaced, you will be responsible for payment of a replacement fee as set in the Fees and Rates Bylaw. 

Generally, only Christmas Day and New Year's Day pickup schedules are affected. The Municipality will provide notification of any changes in garbage pickup schedules.

If you have more garbage than can fit in the provided bins, you will need to either wait until your next scheduled pickup or take the excess garbage to the landfill.. 

Note: Only garbage in provided bins is accepted. Garbage or loose items placed beside the bins will not be collected.

The Municipality does not offer residential curbside recycling bins at this time. 

Recycling bins are provided by Prairie Disposal at the following locations within the Municipality: 

• Hamlet of Bluesky: 1st Avenue
• Hamlet of Whitelaw: South Avenue 
• North Peace Regional Landfill 

Recycling bins are also provided by Prairie Disposal at the Municipal Office located at 10957 - 91 Avenue in the Town of Fairview. 

There are three truck fill stations located in the Municipality:

Potable Water:

• Bluesky: Area C, Plan 9423055 (905 1 Avenue)
• Whitelaw: Lot 6, Block 5, Plan 1400 ET (NR 02 1 Street East)

Non-Potable Water:

• Whitelaw Springs: NW-35-81-01-W6 (Range Road 12)

Yes, all users must set up an account with the Municipality before accessing truck fill services.

To set up an account, please visit the Municipal Office or contact the Municipality by telephone at 780-835-4903 or by email at mdinfo@mdfairview.ab.ca. Once your account is active, you’ll receive a PIN and Access Code to access all truck fill locations.

All water usage is electronically recorded using your PIN and Access Code. We obtain consumption reports monthly and prepare invoices based on the previous month's consumption. 

Invoices are sent to truck fill account holders at the beginning of each month. All invoices must be paid within 30 days to keep the account in good standing.

You will need to contact the Municipality by telephone or by email. If you are experiencing issues at a truck fill station outside of business hours, you may contact a Utility Operator at 780-835-8795. If the Utility Operator is unable to successfully resolve the issue or the issue is associated with your account or municipal software, the issue may not be resolved until business hours. 

A late payment penalty of 2% is applied to the overdue balance on the 1^st of every month. Continued non-payment will result in your account being deactivated.